How to change base station positioning to satellite positioning?

The device will automatically switch to base station positioning if satellite signal is weak. To use satellite positioning, please ensure the signal is good and there is no metal material above the device.

How to cancel vibration alert?

  • Use SOS to send “000” to disarm.
  • Use SOS call number to dial SIM card number and hang up within 10 seconds, then you will get a message saying the device disarm automatically. 

Why the device is unable to monitor?

  • SIM card should have caller ID service.
  • The device is monitoring only if the SOS number is already set.

How to set SOS number?

To set SOS number, you can send “SOS, A, phone number#” to device and then reply “OK”. 

How can I integrate Jimi products on my own server?

We will offer communication procedures and protocols documentation of the device, which will help the server talk to the device. Any further assistance on the integration, please contact Jimi staff.

Why is the GPS location drifting?

GPS signal can be affected by various factors:

  • Bad weathers like rain/snow/thunder storm, extreme temperature
  • The surrounding buildings or hills/mountains, bad installation method and position, etc.

If the device is under those conditions, the position would be less accurate. If the device location keeps drifting all the time, please contact Jimi staff for support.

How to get Jimi devices online?

To get the device connected, you will need a SIM card with SMS feature and Internet access. Insert the SIM card and power ON the device, then normally the device will self-adapt the correct APN setting of the SIM card, and connect to the Internet. 

  • The device is configured to connect the Tracksolid/Car-Matrix server by default.
  • If unfortunately, the APN setting cannot be adapted, you can also manually set them by SMS command. For Trackers, useAPN, apnname, user, password# command.
  • See the user manual document for more detail.  

What if I am outside GSM coverage area?

Your device will store up outgoing messages until it is connected to the
GSM network. When the GSM network resumes the data will stream back to
server. Nothing will miss.

How do I access my account?

You will be provided with an online account and given a personal login
and password of your choice. You will also be given the website address
of your GPS tracking website. Any computer with a working standard
Internet browser is required to login and locate your vehicle.

How to switch the GPS mode and LBS mode?

  • When GPS is positioning, its icon is still (full signal) and will be turned off in 20 seconds. If GPS is not positioning, it turns off in 5 minutes and starts again in 30 minutes.
  • GPS works 20 minutes when it is activated by platform and SOS alert. Otherwise, GPS turns off after 20 seconds positioning. Even GPS is not positioning, it will turn off in 5 minutes.
  • When GPS doesn’t work, it switches to LBS mode.