Why is the device offline?

  • If you are using Asset Tracker or Personal Tracker series, there will be power saving mode in which the device will be sleeping during fixed time interval. Please confirm if the device is in those modes.
  • Another issue would be the signal strength around the device. If the device is deep down at a parking lot, or surrounded by crowded buildings, tunnels, the signal would be worse than usual, and the odds that device go offline would be higher. You can also cross-check with your cellphone for the signal coverage.
  • Check the installation. Please do not install the device where it will be surrounded by metal material, because metal cover will significantly affect the network and GPS signal strength.
  • Check SIM card balance. Recharge the balance to enable Internet access.
  • Check the battery life and/or the power supply circuit for the device. Make sure device is power on and stably powered.

If you failed to get the device online after above steps, please contact Jimi for technical support.

Why I can’t get a GPS location update?

  • Please make sure you are not testing the device indoor. In some area like inside the buildings, thick forests, in the garage or parking lot, GPS signal will be too weak to fix a location. But there will be LBS or WIFI positioning available, according to different devices.
  • When the car is parked or the device is not moving for a while, it will not update location. If you wish the device update locations at all time, please refer to the command lists, or contact Jimi staff.
  • Some trackers may have their logics to shutdown GPS module for power saving. Please contact Jimi staff for more detail.

How does the Jimi GPS Tracker work?

Our GPS Tracking devices contain two modules:

1. GPS module: This module will allow the locator device to get its location from the GPS satellites.
2. Cellular module: This module acts almost as a cell phone. It
transmits the information received from the GPS module to the cellular
networks and from there to our servers.Once the information is received
in our servers, special software processes it and presents it to you in
our GPS Tracking web system.

What affects GPS accuracy?

Many factors affect how accurate your GPS is. The atmosphere, the
ionosphere and the position of your receiver could all affect GPS
accuracy. Any buildings, natural structures or heavy foliage that
obstructs the GPS’ view of the sky may decrease the position accuracy.

Does Jimi GPS tracker need a SIM card?

Yes, think of your tracker as another phone. You insert a SIM card and
that phone number is where you send your text messages to.

How can I change IMEI?

Sorry, IMEI is unique and cannot be changed.

I am unable to get my first location for more than 2 minutes, what could be the problem?

1. There should be no nearby tall buildings or houses.
2. Antenna signal will not pass through metallic or magic type tint.
3. Vehicle should not be moving when trying to get your first fix.
4. Units should not be placed or covered behind metal objects.
5. Acquiring your first location should take only 30 seconds to 1 minute
with a good GPS signal in the area. Should the acquiring of a signal
take too long, simply remove the unit’s power and re-insert it again –
this re-starts the search process.

Why are my Maps not displaying?

If the GSM network is available,your device will turn to LBS location
when you enter the builiding , the accuracy not accurate as GPS
location. Once outside and get GPS singals, it will start to upload your
GPS location again. The same applies to tunnels.